Your package will be shipped within 1-3 working days after placing the order. Your parcel will be shipped by either DPD, PostNL or FedEx and a signature may be required upon arrival. If you are not able to take the delivery of your parcel, the carrier will leave a note telling you how to collect your package. Alternatively, the carrier will try two more times to deliver the package. Once the order has been dispatched, we are unable to change the delivery address and we can not ship your package again if you were not able to collect your package.

Customs and import duties
Please note that customs or import duties can be charged outside of the European Union. These charges must be paid by the recipient of the parcel. Customs policies vary widely so if you require further information regarding this, we advise you to contact your local customs office for further information.

Please note that if a customer refuses delivery of their parcel or if a customer fails to facilitate the delivery and the parcel is returned to us by the shipping company, all costs that we encounter will be deducted from the amount that will be refunded.